Employees’ Perception and Organizational Commitment: A Study on the Banking Sector in Gaza, Palestine

This study was conducted to investigate the relationship between the perception of the employees of the banks in Gaza, Palestine and the impact of such a perception on their commitment to these banks. Precisely, this study wanted to examine the impact of perceived job satisfaction, perceived job characteristics, perceived organizational characteristics, and role perception on three dimensions of organizational commitment namely: “affective commitment, normative commitment, and continuance commitment”. This study was a quantitative study where 200 questionnaires were distributed and only 127 were obtained and used for further analysis. The descriptive analysis results showed that in terms of employee commitment, the employees of the banks in Gaza were quite committed especially in the affective and continuous dimensions of commitment. They showed less commitment in the normative dimension. As for the employee perception, the employees of the banks in Gaza were quite satisfied especially in terms of their satisfaction towards the job. However, they were less satisfied in terms of the job characteristics. Moreover, the regression analysis results showed that perceived job satisfaction, perceived job characteristics, and perceived organizational characteristics were found to be positively and significantly correlated with affective commitment. Role perception was not found significantly correlated to affective commitment. The results also showed that only perceived job satisfaction was found to be significantly and positively correlated with continuous commitment. Other dimensions namely (perceived job characteristics, perceived organizational characteristics, and role perception) were not found significantly correlated with continuous commitment. Finally, only role perception and perceived organizational characteristics were found to have a significant positive correlation with normative commitment.